Add-on
CRM and automated follow-up for service businesses in Harrisburg and Central PA
Most jobs are won or lost in the first hour after someone reaches out. When you are on a job site, that first reply is the hardest thing to get to.
We set up a system that answers right away, keeps every lead in one place, follows up on estimates, and asks for a review when the job is done, so nothing depends on someone remembering.
What's included
What CRM and follow-up includes
An instant reply to every inquiry
New leads from your website get an email and a text right away, so they know you got the message.
Every lead in one place
Texts, emails, and form inquiries in one inbox and one pipeline, so you can see who is new, who has an estimate, and who said yes.
You hear about it first
An alert the moment a new lead comes in, and a reminder if nobody has gotten back to them.
Estimate follow-up
Follow-up messages after an estimate goes out, which stop as soon as the customer replies.
A review request after every job
A text or email with a direct link to your Google review form, sent when the job wraps up, to every customer. Google's rules require asking everyone and do not allow incentives.
Set up around how you work
Built around how your jobs actually run, from first contact to final payment, and adjusted as you go.
How it works
How CRM and follow-up get set up
Map it
We walk through how leads come in today and how your jobs end.
Build it
Pipeline, messages, and alerts set up in your voice, and tested end to end before anything sends.
Launch
Your team gets access and a short walkthrough. Texting turns on once carrier registration clears.
Tune it
Messages and timing adjusted from what customers actually do.
Questions
Straight answers.
Something else on your mind? Ask it on the strategy call, or in the form below.
Do we need the Growth Engine to use this?
No. CRM and follow-up can run on its own, though it works best with a website that sends it inquiries.
Why does texting take time to turn on?
Phone carriers require businesses to register before sending automated texts. Registration uses your business details and can take a few weeks to clear. Email follow-up works from day one.
Will the messages sound automated?
They are written in your voice and kept short. Any reply from a customer stops the automation, so the conversation moves to you.
Can you remove bad reviews?
Only reviews that break Google's rules, such as fake or off-topic ones, can be reported, and Google makes the call. For the rest, a calm, specific reply does more than most owners expect.
Can we offer a discount for leaving a review?
No. Google does not allow incentives for reviews. We ask plainly, and the reviews that come in are ones you can stand behind.
Do you ever write reviews?
Never. Every review comes from a real customer.
One system
Works better connected.
Each piece feeds the others. These are the ones that work most closely with this one.
Google Business Profile & Listings
Claimed, complete, and consistent everywhere your business is listed.
Learn moreCall & Form Tracking
See which calls and inquiries came from your website, Google profile, and ads.
Learn moreWebsite
Built to turn a visit into a call, kept current every month.
Learn more
See every service, or how the whole system runs, from being found to being paid.
Start here
READY TO
GET FOUND?
Book a strategy call, or tell us about your business below. We look at how you show up today and tell you plainly what it would take.
Tell us about your business